Delivery Challenges Faced by Local & Small Businesses and How to Address Them

Oct., 25 2022

Small businesses play a vital role in the economy and form the bedrock of many local communities. They provide much-needed goods and services and are often the source of employment for many people in the area.

Despite their importance, small businesses often face significant challenges when it comes to delivery. They may lack the manpower or resources to make local deliveries, or they may not have the necessary technology to optimize their delivery routes. As a result, their customer experience suffers, and they may lose out to larger businesses that can offer a better delivery experience.

There are a number of ways in which small businesses can address these delivery challenges. They can make use of route optimization software to plan their delivery routes more efficiently. They can also use a courier delivery route planner app to map out their deliveries and optimize their routes. By taking these measures, small businesses can improve their customer experience and better compete with larger businesses.

The delivery industry has been revolutionized in recent years by the advent of new technologies, including route optimization software and apps that allow customers to track their delivery in real-time. This has led to a significant increase in the expectations of customers when it comes to the speed and accuracy of deliveries. 

However, local and small businesses often face a number of challenges when trying to meet these expectations. This can lead to poor customer experiences and, ultimately, a loss of business. In this article, we will discuss some of the most common delivery challenges faced by local and small businesses and how to address them.

Delivery Challenges

The rise of the internet has brought a whole new set of challenges to local and small businesses. One of these challenges is getting customers what they want when they want it. Consumers have grown accustomed to the ease and convenience that comes with online shopping and are now demanding it from brick-and-mortar stores as well. The demand for same-day delivery services is growing, which is why some companies are scrambling to find ways to meet this demand while others are scaling back their operations in order to avoid increased costs.

Other challenges for small businesses to start providing delivery services on a bigger scale:

  1. Managing delivery orders manually at a smaller scale
  2. In-house delivery drivers have been planning deliveries using paper and pen which takes up a lot of their time 
  3. Spend on high fuel and running costs when sending deliveries without proper planning, and result in human error
  4. Managing drivers and assigning deliveries without a proper system
  5. Lack of manpower during peak periods especially during festive periods


Ways to Address the Challenges

Solution #1: Implement an all-in-one Delivery Order Management System with Delivery Driver Management System

Solution #2: Eliminate paper and pen manual route planning and use a route planner app with an in-built route optimizer for drivers to increase productivity and delivery efficiency. This help to decrease delivery route planning by 95%

Solution #3: Monitoring Deliveries and Drivers via an online web admin to streamline the delivery process. Last-minute changes to the delivery information and swapping drivers due to unexpected events can be done with a single tap

Solution #4: Track Drivers to ensure that deliveries are completed within the stipulated time to avoid complaints from customers

Solution #5: Outsourcing delivery to a third-party delivery service provider when lacking manpower like uParcel

Delivery services are a crucial part of a business. When you have a delivery service, you will be able to ship your products to customers or clients. Providing delivery services is important because they ensure that the products get to the customer in one piece and as soon as possible.
There are many different types of delivery services that small businesses can offer, such as:

  • Door-to-door deliveries
  • Specific time deliveries
  • Same-day deliveries
  • Express Food Delivery Service


While local and small businesses face a number of delivery challenges, there are a number of ways to address them. One way is to invest in good delivery management software. uRoute is one such software that offers businesses a number of features to help them streamline their delivery operations. To test drive all the features mentioned in this article, sign up for an account and upgrade your subscription plan.

Email our sales champion at for a FREE demo session.


Delight Your Customers With Fast Deliveries & Accurate ETAs