4 Awesome Features to Enhance Your Customer’s Experience with Delivery Route Planner App

Oct., 17 2022

The competitive landscape of e-commerce is only getting fiercer. In order to win and retain customers, businesses need to focus on providing an exceptional delivery experience. In the case of food delivery businesses, one of the most important ways to do this is by ensuring that food is delivered hot and fresh.

Thankfully, there are many software solutions that can help businesses improve their delivery operations.

One such solution is a delivery route planner app. A delivery route planner app can help businesses plan and optimize their delivery routes, which ultimately leads to a better customer experience.

If you’re looking for ways to improve customer delivery experience, then read on to learn about the benefits of using a delivery route planner app for your business!

If you're looking for a way to enhance your customer experience, delivery route planner apps are a great option. These apps can help you plan and optimize your delivery routes, ensuring that your customers receive their orders in a timely and efficient manner.

There are a number of different delivery route planner apps on the market, so it's important to choose one that's right for your business. When selecting a delivery route planner app, be sure to consider your business's specific needs and objectives. Additionally, it's important to read reviews and compare pricing.

Once you've selected a delivery route planner app, be sure to properly train your employees on how to use it. This will ensure that your delivery routes are planned and executed in the most efficient manner possible.

Delivery Route Planning is an important consideration for businesses that rely on the transportation of goods to customers. The process has been designed to ensure that the goods are delivered in a timely manner and in the correct quantity.

The delivery route planning process begins with mapping out all possible routes between pick-up points and drop-off points, then sorting these routes by distance, time, and other factors such as cost.

There are many ways in which you can use this tool to optimize your delivery routes. For example, you can use it to find the shortest route for a courier driver or you can use it to find the best way for a courier driver to distribute packages evenly among different areas of town.

Having extra features on the courier delivery route planner can help enhance customer experience. Your customer will appreciate and thank you for this.

Feature #1: Order tracking

With the help of a Delivery Route Planner, the customer tracks their order and knows the time of delivery. They are also able to see the delivery status and the route that the package will take. This is a great way for businesses to enhance customer experience and provide transparency in their services.

Feature #2: SMS ETA to Customers

The most important feature of this tool is to provide an accurate estimation of when the package would be delivered. This is done by calculating distance and traffic conditions. So, you can send an SMS to your customers with an ETA for when they will receive their package.

Feature #3: Proof of Delivery

Proof of delivery is important especially when customers are not available to receive the delivery in person and have stated in the remarks or special request to leave it at the gate/riser/door. You can send proof of delivery once delivery has been completed. This way if there are any discrepancies or issues in the delivery, the customer or your company can use this as proof.

Feature #4: Built-in Route Optimization Software

This feature may not be important to the customer. But it is a very crucial tool to have in order to support the other features. Without it, you will have problems completing deliveries in order and on time and the other features will become useless.

The process of route planning typically starts by taking into account the following factors:

  • The number of deliveries per day
  • The time taken for each delivery
  • The distance between each stop on the route
  • The time taken to travel between stops on the route
  • Whether or not there are any restrictions on which streets can be used for deliveries

The 4 simple yet awesome features are often overlooked. But it will definitely help to enhance your customer’s overall experience with your company and delivery services. This will help to retain your loyal customers.

You can try and compare uRoute with other Route Planner apps in the market. Register your admin account and download the driver app on Google playstore or Apple Appstore 

Watch the video below on how to setup your account.

Upgrade your uRoute account to Professional Plan to enhance your route planner experience.

It is FREE until 31st December 2022.

Watch the step-by-step video guide to unlock the premium features.

If you want to book a demo session, email our sales champion at

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