Features of delivery order management system for food delivery business

Aug., 2 2022

Nowadays, in the restaurant industry, customers are not only looking for great taste and good service but also for convenience. They want to be able to order their favourite food from their favourite restaurant and have it delivered to their doorstep without any hassle. This is where a delivery order management system comes in handy for food delivery businesses. A delivery order management system is a software application that enables businesses to take and manage orders, track deliveries, and process payments.

In this blog post, we'll explore the features of a delivery order management system that can help food delivery businesses streamline their operations and improve customer satisfaction. We'll also look at the benefits of using such a system.

There are many features to consider when looking for a delivery order management system for your food delivery business. The system should be able to track orders and deliveries, handle payments, and provide customer service. It should also be able to handle multiple locations and drivers.

Some other features to consider include route optimization, order tracking, and driver management. The system should also be easy to use and understand. With so many features to consider, it can be difficult to know where to start. However, by understanding the basics, you can narrow down your options and find the delivery order management system that's right for your business.

If you're thinking of starting a food delivery business, or if you're already running one and looking to improve your operations, here are some of the key features to look for in a delivery order management system:

  • Order taking: The system should allow customers to place orders via the website or mobile app and allows API integration to an outsource or in-house delivery order management system
  • Dispatching: The system should assign orders to drivers based on their location and delivery availability
  • Swapping: The system should allow admin/managers to swap deliveries to drivers during unforeseen circumstances
  • Tracking: The system should allow the admin/manager to track the drivers and deliveries on the website to ensure deliveries are on time
  • Outsourcing: The system should allow the company to outsource delivery jobs to a marketplace during peak periods when in-house drivers are fully assigned with deliveries
  • Route Planner: The system should allow drivers to eliminate planning time with a mobile app uploaded with delivery jobs to be completed
  • Route Optimizer: The app should automatically optimize the routes for the driver to complete their delivery based on location, delivery time and the best route to complete the delivery

Our driver app comes pre-installed with a route planner and route optimizer, and uRoute enables you to integrate your system via API, assign and swap deliveries between drivers, track deliveries and drivers via map view, and outsource deliveries to our own uParcel marketplace.

Try uRoute today, all paid plans are FREE for you to try till the end of the year. Contact our sales team for a demo session

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